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FAQs

 

Why are you no longer offering motorbike insurance?

In line with our vision to ensure we deliver competitive premiums and great service we have taken the decision to cease business on our bike insurance product.

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I am an existing customer, how does this affect my current policy?

It doesn’t - all details will remain the same and you will still be insured through Kwik Fit Insurance Services until your policy renewal date. 

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Will any terms and conditions change on my current policy?

No - Your current policy will continue to run as normal and all terms, conditions and policy details will stay exactly the same, unless you make a change to your policy.

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Will my payments change?

No - Your payments will stay the same unless you make a change to your policy.

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I need to make a change or want discuss my existing policy with someone – how do I do this? 

If you want to make a change or discuss your existing policy, please call us.

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I have a query regarding the cover that my policy provides

Full details of cover provided can be found in your policy book.  Please check your documents for details on how to access your policy book, alternatively if you have any questions, please call us.

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What if I need to make a claim on my existing policy?

The claims process has not changed you can still make a claim by contacting your insurer. Most insurers operate 24 hours a day, 365 days a year. More information will be given in your policy booklet.

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What if I am in the process of making a claim?

Your claim will still be handled in the normal way by your current insurer.

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Have your contact details changed?

No – Our address, contact telephone number and email address will remain the same.  Please click here for more information on how to contact us.

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Will I see any change in the level of service you provide me with?

Absolutely not, we will continue to provide the high level of service you expect from us.

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 What will happen when my policy is due for renewal?

As a valued customer, we want to ensure that your insurance needs continue to be met.  We have searched the market for a partner who can provide you with specialist biking expertise and on this basis we are pleased to inform you that we have selected Carole Nash, one of the country’s largest motorcycle insurance specialists to provide you with a new quote at renewal.  You will receive a letter with more information prior to your renewal date.

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Is there anything I need to do?

The good news is, you do not need to do anything.  Prior to your renewal date we will write to you with further information and we will work with Carole Nash to help put together your renewal quotation, which you will receive at least three weeks before your current policy expires.  

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Where can I find more information on Carole Nash?

You can find more information by visiting their website, please click here 

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