We recommend that you read our policy documents for the level of cover you have purchased. You may have some questions as a result, and it’s important that you are happy with the insurance cover you’ve bought.
Our recent policy booklets are shown in the table below, you should check your confirmation email if you are unsure of what level of cover you selected for your pet.
We offer four levels of cover for your cat or dog depending on your requirements and budget:
(If viewing table on a mobile. Please rotate your phone and view in landscape)
|Veterinary Fees¹||£2,000 per accident per policy year||£2,000 per condition||£2,000 per condition per policy year||£6,000 per condition per policy year|
|Maximum Condition Limit||£10,000||£2,000||Unlimited||Unlimited|
|Annual Policy Limit||Unlimited||Unlimited||£20,000||Unlimited|
|CT/MRI Scans and Associated Costs¹||£500||£500||£500||£1,500|
|Dentistry as a direct result of an accident/injury¹||£500||£1,000||£1,000||£1,000|
|Death of Pet³||N/A||£750||£1,000||£1,500|
|Advertising and Reward||N/A||£250||£500||£1,000|
|Loss by Theft or Straying (Proof of purchase required)||N/A||£750||£750||£1,500|
|Loss of Pet Passport**||N/A||£250||£250||£250|
|Third Party Liability (Dogs Only)²||£1,000,000||£1,500,000||£1,500,000||£1,500,000|
Please note that there is a 24 hour waiting period for accidents on all of our policies. All of our policies apart from Bronze also include a 14 day waiting period which is applicable to illness only. Any accidents or Illnesses that occur during the applicable waiting period will not be covered.
1 All policies are subject to a £60 excess applicable per condition per policy year. The exception to this is the Silver policy where the excess is applicable per condition. Please note that if your pet is aged 8 or over, you will have to pay 15% towards each claim for Veterinary Fees, Special Diet, Complementary Medicine, CT/MRI scans and dentistry which is in addition to the deduction of the applicable standard excess and will apply to continuation claims.
2 A £250 excess applies once per claim for Third Party Legal Liability cover.
3 A one off payment up to the maximum Benefit Limit shown upon the death of your pet up to the age of 8 years old (Proof of purchase required). Death is not covered on Bronze policies.
** Only if the loss occurs during a holiday
The above is a summary, for full benefits and exclusions please click here to view the Policy Wording and Key Facts document.