We get all kinds of questions & some are more common than others. Below are our commonly asked questions for van insurance.


I need to make a change or want discuss my existing policy with someone – how do I do this? 

If you want to make a change or discuss your existing policy, please call us

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I have a query regarding the cover that my policy provides?

Full details of cover provided can be found in your policy book.  Please check your documents for details on how to access your policy book, alternatively if you have any questions, please call us.


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How can I make a payment? 

You can make a payment by calling us.  

If you have received a letter in connection to a missed payment or outstanding balance please ensure you are making the payment within timescales advised.


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How can I access my documents or request duplicate documents?

You can call us to request a duplicate set of documents.  Please note there is an additional fee for duplicate documents.

If you requested to have your documents emailed when you purchased, you may already have access to your documents via email.

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What happens if I cannot make a payment on time?

If you cannot make a payment on time please contact to discuss this. If you do not contact us and we do not receive payment on time, a charge will be applied to your account. You can see full details of our fees/charges in the Terms of Business Agreement document sent to you when you bought your policy. 

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Does my policy cover me to drive other vehicles?

No you are only covered to drive vehicles stated in your policy documents.

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Will you ask for proof of my No Claims Discount?

We may ask you to provide proof of your No Claims Bonus and/or driving licence to verify the details on your policy.  If we require these, we will contact you to advise how to send this.

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Will my policy automatically renew?

If you paid monthly by instalments,  we will normally automatically renew all your motor policies and any optional extras 5 days advance of the renewal date, unless you have asked us not to.  If you paid in full, we won’t automatically renew your policies if your payment fails. We may, at our discretion, choose not to automatically renew if you have an unpaid balance or have had difficulty in making your payments. If you pay by instalments, cancelling your direct debit will not stop your policy from automatically renewing; you must contact us to stop the renewal. We will write to you before the renewal date to explain what will happen, and to let you know what the policy terms and new payments will be.

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Can you send me proof of my No Claims Discount?

You can find proof of your no claims discount on your most recent renewal notice. If your policy has recently been cancelled and you have not received proof of your no claims bonus then please contact us.

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